Maps won't download

[DonSmith]

I have been a Topofusion user for about a year and randomly have trouble with Topofusion being able to download maps. Right now I can't download any maps  at all. I get the message "Sorry, Topofusion is having trouble contacting one or more of its map servers.......".

I tried switching to Landsat_16 and got the same error message but was able to briefly get it to work by clicking on the "Re-enable Now" button at  which time the images downloaded. The same problem and error repeated when I switched to Landsat_2 and it finally downloaded when I clicked on the  "Re-enable Now" button. I tried Topo_2M got the error but it did NOT download the maps when clicked on "Re-enable Now".

I am centered on 36.0000N, 111.0000W.

Computer Information:
- Windows Vista
- I have internet access. That's how I am posting this problem.
- I am using Topofusion pro
- I looked in the online forum and followed the instructions for an identical problem posted on 5/29/2012 but it didn't work.
- I am using MacAfee and I made sure that Topofusion has full control.
- I tried turning off the firewall and had no improvement.

Any information is appreciated.

Thanks,
Don Smith

[ScottMorris]

Don,

So sorry about the late reply on this.  I did not get a notification and have been traveling / off the computer as well.

Best thing to do might be to try resetting your TF settings to default.  Here are some instructions:

To reset back to default settings, first close TopoFusion.  Then delete
(or rename to keep a backup) the file TopoFusion.ini.  It should be here:

C:\Documents and Settings\*Your USER NAME*\Local Settings\Application Data\TopoFusion\TopoFusion.ini

Or for older installs:

C:\Program Files\TopoFusion\TopoFusion.ini

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Let us know if that solves your issue or not.  Thanks and again, sorry about the delay.