Terraserver Back up

[Krein]

Looks like Terraserver is having some trouble this evening.  It was working earlier today.

It's responding, but often (always?) with white "fuzzy" tiles.  So if you are getting white tiles with "No map available for this location and tileset" written on them, it's not because there aren't maps.  There's just something wrong with the server.

We'll keep monitoring this and updating.

Roger that - not working (9:44pm PST)

[Larry]

Krein, glad you posted this; I just installed 3.09 and was wondering if it was a bug or the server.

I'm getting whitish tiles speckled with gray that fill in as if they were real tiles. Not text on them. Will TF recognize that these are not real tiles and later be able to download the actual ones?

Or am I stuck with fuzzy wuzzy in my gigantic tile file which I don't want to rebuild?    :'>

Larry

[Krein]

Still serving fuzzle tiles as of this morning.

Larry - Good question.  The white fuzzy tiles are not stored locally.  A list is kept in memory so that they are not repeatedly downloaded within that session.  But once you restart TopoFusion that list is gone, and the program will try to download those tiles again.

Hopefully Terraserver will be back to full functionality soon.

Quote (Krein @ June 02 2007,9:47)

Still serving fuzzle tiles as of this morning. Larry - Good question.  The white fuzzy tiles are not stored locally.  A list is kept in memory so that they are not repeatedly downloaded within that session.  But once you restart TopoFusion that list is gone, and the program will try to download those tiles again. Hopefully Terraserver will be back to full functionality soon.

Any new information?
Problem still there.

[hardwire]

Boy, I hope this does not mean some thing serious.... it is a long time...   '>

[Krein]

Quote (hardwire @ June 03 2007,7:25)

Boy, I hope this does not mean some thing serious.... it is a long time...   '>

Yeah, but the website is still up, and Terraserver is serving tiles -- they are just blank.  I'm sure it's just a hardware issue they are dealing with.  Might be until tomorrow (end of weekend) before it's back up, though.

I still haven't received a response from them.  Will update as soon as I know something.

[lcdaveh]

During an outage like this, the PTBs - powers that be - could post a head's up on the home page so bunches of us don't spend a lot of time and frustration thinking we're doing something wrong.

Thank you.

[Krein]

Quote (lcdaveh @ June 03 2007,1:02)

During an outage like this, the PTBs - powers that be - could post a head's up on the home page so bunches of us don't spend a lot of time and frustration thinking we're doing something wrong. Thank you.

Fair point.  I've added a note to the top of the main page.

Sorry about the frustration.

[Krein]

Terraserver is back up, as of 12pm MST.

[Larry]

Quote (Krein @ June 02 2007,9:47)

Still serving fuzzle tiles as of this morning. Larry - Good question.  The white fuzzy tiles are not stored locally.  A list is kept in memory so that they are not repeatedly downloaded within that session.  But once you restart TopoFusion that list is gone, and the program will try to download those tiles again. Hopefully Terraserver will be back to full functionality soon.

Krein,

I've been busy with TF as you can see from the recent questions. Check this screen snip:

http://web3.foxinternet.net/lrobinson/pics/Blanktiles.jpg

This after closing and reopening TF. Same after reboot. I'm getting proper tiles now with the exception of those that were being served up recently. TF appears not to be recognizing them as blanks, that is, the server must have been sending image files that appear as shown.

I guess I can use a backup data file from a few days ago (so nice to have!) but is there another solution?

Speaking of data files, hope the DX1 file converter is in the works.

Larry

[jmstacey]

Larry,
I think you can redownload the faulty region using the Load Maps Tool on the toolbar. Just select the affected area and it should download all the tilesets you have checked in preferences.

[Krein]

Quote (jmstacey @ June 04 2007,5:41)

Larry, I think you can redownload the faulty region using the Load Maps Tool on the toolbar. Just select the affected area and it should download all the tilesets you have checked in preferences.

The load maps tool is what he wants, but drawing a box over the area won't force a reload--it will only download maps that haven't been downloaded yet.

A single click on a map tile will force it to reload from the server, however.

Larry, that's strange that you got some permanent fuzzy tiles.  I got plenty of fuzzies panning around over the weekend, and also checking for the server coming back up.  But I haven't seen any fuzzy tiles now.

You must have gotten a slightly different white fuzzy tile that didn't match the one in TopoFusion (that it's checked against).

If they are too many of them, you may want to go to a backup, I guess.

[Larry]

Quote (Krein @ June 04 2007,7:48)

If they are too many of them [dud tiles], you may want to go to a backup, I guess.

After fiddling around, I decided to use a backup from a few days ago. Acronis is so nice for this. As before, I thought that the mapx.dat files would be in the TopoFusion directory. I tried this with no effect.

It turns out that in Vista, the mapx.dat files are stored in

 C:\Users\Larry\AppData\Local\VirtualStore\Program Files\TopoFusion

on my computer. Not so obvious.  '>

Hope this helps others who might want to restore data. The ini file is also there. Don't know if the ini file in the Program Files directory is used or not.

Once I figured it out, restoring the the index and the data files quickly got me back to 'real' tiles.

Larry