TopoFusion support forums
TopoFusion Support => TopoFusion Pro => Topic started by: DonSmith on June 17, 2012, 02:37:53 PM
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I have been a Topofusion user for about a year and randomly have trouble with Topofusion being able to download maps. Right now I can't download any maps at all. I get the message "Sorry, Topofusion is having trouble contacting one or more of its map servers.......".
I tried switching to Landsat_16 and got the same error message but was able to briefly get it to work by clicking on the "Re-enable Now" button at which time the images downloaded. The same problem and error repeated when I switched to Landsat_2 and it finally downloaded when I clicked on the "Re-enable Now" button. I tried Topo_2M got the error but it did NOT download the maps when clicked on "Re-enable Now".
I am centered on 36.0000N, 111.0000W.
Computer Information:
- Windows Vista
- I have internet access. That's how I am posting this problem.
- I am using Topofusion pro
- I looked in the online forum and followed the instructions for an identical problem posted on 5/29/2012 but it didn't work.
- I am using MacAfee and I made sure that Topofusion has full control.
- I tried turning off the firewall and had no improvement.
Any information is appreciated.
Thanks,
Don Smith
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Don,
So sorry about the late reply on this. I did not get a notification and have been traveling / off the computer as well.
Best thing to do might be to try resetting your TF settings to default. Here are some instructions:
To reset back to default settings, first close TopoFusion. Then delete
(or rename to keep a backup) the file TopoFusion.ini. It should be here:
C:\Documents and Settings\*Your USER NAME*\Local Settings\Application Data\TopoFusion\TopoFusion.ini
Or for older installs:
C:\Program Files\TopoFusion\TopoFusion.ini
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Let us know if that solves your issue or not. Thanks and again, sorry about the delay.