Author Topic: Lockup when exporting topo 4M to Oregon 450  (Read 6804 times)

Denver1911

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Lockup when exporting topo 4M to Oregon 450
« on: March 29, 2010, 05:36:41 PM »
Hi.  Just got my Oregon 450.  Downloaded TF Pro demo last week in prep.  I was able to successfully download several aerial image maps to my Oregon, but when I try to download the topo 4M of the same areas, TF just locks up.

Thanks for any advice,
Denver

ScottMorris

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Re: Lockup when exporting topo 4M to Oregon 450
« Reply #1 on: March 29, 2010, 05:50:55 PM »
Hi,

Sorry about the issue.  Does it start exporting tiles before it locks up?  In other words, what does the status bar say at the bottom of the export dialog?  Is it stuck downloading tiles, exporting, or does it even get started?

Is it possible to hit the cancel button when it is locked up?  It may be due to the Terraserver issue that has been ongoing for the last several days.
Scott Morris - founder and co-author of TopoFusion
email: smorris@topofusion.com

Denver1911

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Re: Lockup when exporting topo 4M to Oregon 450
« Reply #2 on: March 30, 2010, 03:59:10 AM »
Thanks for the reply Scott.  The dialog says "Downloading Maps."  I am unable to hit cancel.  Both the Export pop-up and TF itself will not respond.  Last night I just let it stay locked up and found the following message in a separate box this morning, "Fatal Error:  Reseting D3D device failed.  Try closing other graphic intensive software before running TopoFusion."  TF was the only application I had running.

Thanks for the help,
Denver

ScottMorris

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Re: Lockup when exporting topo 4M to Oregon 450
« Reply #3 on: March 30, 2010, 08:00:43 AM »
Hmm.  Strange that it is working for you with aerials but not topos.  It does reset the graphics engine to be 1000x1000 in order to export the tiles.  So it does suggest something going wrong there.

If you haven't opened and closed TopoFusion successfully since, can you email me your TopoFusion.log file so I can take a look?  smorris@topofusion.com

Thanks.
Scott Morris - founder and co-author of TopoFusion
email: smorris@topofusion.com

Denver1911

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Re: Lockup when exporting topo 4M to Oregon 450
« Reply #4 on: March 30, 2010, 04:22:56 PM »
I had opened and closed TopoFusion since, so I locked it up again.  It's locked up right now.  Where is the TopoFusion.log located?  I did a search and found none.

Thanks :)


Denver1911

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Re: Lockup when exporting topo 4M to Oregon 450
« Reply #5 on: March 30, 2010, 05:39:19 PM »
More info.  It seemed to work ... "Export Complete," but the map just shows up as black on my Oregon.  I did this with both topo4M, topo16M, and aerial.  Satellite image works though ... go figure?

ScottMorris

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Re: Lockup when exporting topo 4M to Oregon 450
« Reply #6 on: March 30, 2010, 07:54:37 PM »
Yeah, a black map indicates (likely) some kind of graphics issue.  There's a shortcut to the log file (it will open in notepad) in the TF start menu group.  You can copy/paste that into an email, or just here on the forum.

Strange that the different tilesets have an effect.  I'll have to think about that.
Scott Morris - founder and co-author of TopoFusion
email: smorris@topofusion.com

ScottMorris

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Re: Lockup when exporting topo 4M to Oregon 450
« Reply #7 on: March 31, 2010, 07:07:58 PM »
OK, the problem is due to some issues with Terraserver that have been
going on for about a week or so.  For some reason the server refuses to
serve certain tiles sometimes.  We built in a mechanism to keep trying,
but that code wasn't tested with the KMZ exporter.  It is trying, and
waiting, but it sometimes never gets that tile.

I have a fix that makes it so it doesn't just hang and take forever trying
to download.  But the resulting KMZ ends up with a few (small number) of
holes in it (white fuzzy tiles).

If you're interested in this version I can hook you up with it.
Unfortunately it seems the missing tiles never show up, no matter how many
times the software tries them.

Interestingly they are only in the east -- I have tried some exports out
west (AZ, CA, etc) and they download and export just fine.

Anyway, they have corrected a number of the server issues and other forms
of missing tiles recently, so it is likely that it won't be long until the
server is back running 100%.

Sorry for the inconvenience and thanks a lot for reporting the problem and
your patience helping me figure out what's up.
Scott Morris - founder and co-author of TopoFusion
email: smorris@topofusion.com

Denver1911

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Re: Lockup when exporting topo 4M to Oregon 450
« Reply #8 on: April 02, 2010, 03:08:41 AM »
Thanks Scott.  I got the new version and it doesn't hang.  It gives me a black map though.  File size is < 20kb (empty?).  Since you indicated earlier that a black map might be a sign of a graphics problem, I'll try the new version on my laptop this weekend.  Heading out to the woods right after work today :)

Denver

Denver1911

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Re: Lockup when exporting topo 4M to Oregon 450
« Reply #9 on: April 11, 2010, 02:18:00 PM »
Okay.  Beta version doesn't hang on either computer, but gives me a black map on the desktop.  Get good maps from the laptop.

At least now I have the demo version that works on one of my computers to see if this is the tool for me :)

Thanks for getting the hang-up problem worked out!

Oh, if I buy the full pro version, will it have the hang-up problem fixed in it?

Regards,
Denver

ScottMorris

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Re: Lockup when exporting topo 4M to Oregon 450
« Reply #10 on: April 14, 2010, 06:36:17 PM »
Sorry, head down in my dissertation right now (finished tomorrow hopefully!).  I'll have the fix available in a beta version that is registered.  So, yes, you can use the fix.

Drop me a note in a couple days and we can take a look at the black map issue.
Scott Morris - founder and co-author of TopoFusion
email: smorris@topofusion.com