TopoFusion support forums

TopoFusion Support => TopoFusion Pro => Topic started by: Roborro on May 09, 2010, 08:05:08 PM

Title: Direct3d 9c error
Post by: Roborro on May 09, 2010, 08:05:08 PM

First off I need to know if I put a copy of your program on my laptop can I?  If not how can I do that I need to work on it at work which will not allow installs.  Second off my error is tell me that direct3d can not find a certain file.  "Can't initialize DirectX: setD3DDevice failed!  Check that you have updated to DirectX 9.0c and that your video card drivers are up to date."  if you have any suggestion Thank you


Roborro

Title: Re: Direct3d 9c error
Post by: ScottMorris on May 09, 2010, 08:38:47 PM

Hi,

If you own a single license of TopoFusion, you can install it on multiple computer (like your desktop and laptop) as long as only one is in use at a time.

What operating system is the laptop running?  TopoFusion Pro does require at least Windows 2000 or XP.  If either of those two operating systems is used, you may need to install DirectX 9 or higher, from this link:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3

Once installed, try installing TopoFusion again.

Hope that helps.

Title: Re: Direct3d 9c error
Post by: Roborro on May 10, 2010, 03:45:09 AM

I am running windows 7 on the laptop, if directx has to be already installed before the topo is installed then that might be why even though I install Direct it still will not allow me to run it.  Also your response to his problem was unbelievably fast.

Thank you

Title: Re: Direct3d 9c error
Post by: ScottMorris on May 10, 2010, 07:56:17 AM

Is it Windows 7 64 bit?  And are you using TopoFusion Basic, or Pro?  Basic does not work on Windows 7 64 bit.  Pro, however, does.

Windows 7 already comes with the necessary DirectX software.  The other possibility is that you should look for the latest video card drivers for your laptop.  That could be causing the error as well.

Let us know how it goes.